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Last updated: 27 August 2026
Welcome to Balibou™.
These Terms of Service (“Terms”) govern your access to and use of our website, online store, products and related services (collectively, the “Services”).
The Services are operated by:
KERVENS ETIENNE
Trading as Balibou™
Email: contact@balibou.com
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.
By accessing or using the Services, or by placing an order with us, you agree to these Terms together with our Privacy Policy, Returns & Refund Policy and any other policies referenced on our website.
Nothing in these Terms limits or excludes any rights you have under applicable consumer law.
You must be legally capable of entering into a contract in your country of residence to place an order through our website.
When placing an order or creating an account, you agree to provide accurate, complete and up-to-date information, including your contact, billing and delivery information.
You are responsible for maintaining the confidentiality and security of any account credentials associated with your account.
You must notify us promptly if you believe your account has been accessed or used without authorisation.
We make reasonable efforts to display our products as accurately as possible.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and other factors.
Product images are provided for illustrative purposes. Minor differences that do not materially affect the nature, quality or functionality of the product may occur.
Product descriptions, availability and specifications may be updated from time to time.
We reserve the right to discontinue products, limit quantities or refuse sales where reasonably necessary.
Nothing in this section affects your statutory rights if a product is faulty, damaged, not as described or otherwise fails to comply with applicable consumer law.
By placing an order, you are making an offer to purchase the selected products.
After receiving your order, we will normally send you an order confirmation by email.
A binding contract is formed once we accept your order and payment has been successfully authorised and processed.
We may refuse or cancel an order where reasonably necessary, including where:
a product is unavailable;
payment cannot be authorised;
we identify a pricing or product information error;
we reasonably suspect fraud or misuse;
applicable legal or regulatory requirements prevent us from fulfilling the order.
If we cancel an order after payment has been taken, we will refund the amount due to the original payment method.
Orders are intended for personal or household use and not for unauthorised commercial resale.
Prices are displayed in the currency applicable to the market from which you are purchasing.
For customers in the United Kingdom, prices shown at checkout will include applicable taxes where required by law.
Any delivery charges or other mandatory charges payable by you will be clearly shown before you submit your order.
We will not add optional charges without your consent.
We may change our prices, discounts and promotions at any time, but changes will not affect orders that have already been accepted.
The price applicable to your purchase is the price displayed and confirmed when you place your order.
You agree to provide accurate and authorised payment information.
Payments may be processed by Shopify Payments and/or other third-party payment providers available through our checkout.
From time to time, we may offer discounts, promotional pricing, bundles or other special offers.
Promotional offers may be subject to additional conditions, including availability, eligibility or promotional periods.
Where specific promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.
Promotions do not affect your statutory consumer rights.
Available delivery options and estimated delivery times will be displayed on our website or during checkout.
Where we advertise an estimated delivery period, for example 5–8 business days, this is an estimate rather than a guaranteed delivery date unless we expressly state otherwise.
We will take reasonable steps to deliver your order within the stated timeframe.
Unless a different timeframe has been agreed with you, goods will be delivered within any maximum period required by applicable consumer law.
Delivery may occasionally be affected by events outside our reasonable control, including carrier disruption, severe weather or customs processing.
If a significant delay occurs, please contact us at contact@balibou.com.
Where UK consumer law applies, the goods remain at our risk until they are delivered into your physical possession or to a person identified by you to receive them.
If you independently arrange a carrier that was not offered by us, different rules may apply.
Our voluntary policy provides free returns within 30 days of delivery, subject to the conditions set out in our Returns & Refund Policy.
This policy is in addition to, and does not replace, your statutory rights.
If you are a UK consumer purchasing online, you generally have the right to cancel your order without giving a reason within 14 days of receiving your goods.
After telling us that you wish to cancel, you generally have a further 14 days to return the goods.
For eligible returns, Balibou™ provides a prepaid return shipping label.
Further information about returns, cancellations, damaged products and refunds is available in our Returns & Refund Policy.
Nothing in these Terms limits your legal rights in relation to faulty, damaged, unsafe or misdescribed products.
The content made available through the Services, including our branding, logos, product names, text, graphics, images, videos, designs and website layout, is owned by Balibou™, our licensors or other relevant rights holders and is protected by applicable intellectual property laws.
You may access and use the Services for your personal, non-commercial use.
Unless permitted by law or authorised by us in writing, you must not reproduce, copy, modify, distribute, republish, sell or commercially exploit our content.
“Balibou™” and associated branding may not be used in a manner that falsely suggests sponsorship, affiliation or endorsement.
Third-party names, trademarks and logos remain the property of their respective owners.
We may provide access to tools, integrations or services supplied by third parties.
Those services may be governed by separate terms and privacy policies issued by the relevant third party.
We are not responsible for third-party services to the extent permitted by law, except where responsibility cannot legally be excluded.
You should review the applicable terms before using third-party services.
Our website may contain links to third-party websites or platforms that we do not own or control.
We are not responsible for the content, security or privacy practices of third-party websites.
Accessing third-party websites is at your discretion.
Balibou™ is powered by Shopify, which enables us to provide the Services.
However, purchases made through our store are transactions directly between you and Balibou™.
Shopify is not the seller of Balibou™ products and is not responsible for the performance of our obligations to you as the retailer.
Nothing in this section affects any rights or remedies you may have against Shopify under applicable law in circumstances where Shopify has independent legal responsibilities.
Our collection and use of personal information is governed by our Privacy Policy.
Because our store is powered by Shopify, Shopify also processes certain personal information relating to your access to and use of the Services.
Please review our Privacy Policy for more information about how your personal information is collected, used, shared and protected.
If you voluntarily submit a review, photograph, comment, suggestion or other content to us, you confirm that:
you have the right to submit the content;
the content is accurate to the best of your knowledge;
it does not infringe another person’s rights;
any incentive or compensation connected with the review has been appropriately disclosed where required.
Where permitted by law, you grant us a non-exclusive licence to use, reproduce and display content you voluntarily submit for purposes connected with operating and promoting Balibou™.
We may remove content that is unlawful, fraudulent, abusive, misleading or infringes third-party rights.
We will not knowingly manipulate customer reviews in a misleading manner.
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing, promotions or delivery.
We may correct genuine errors when discovered.
If an error materially affects an order you have placed, we will contact you where appropriate and provide any rights or remedies required under applicable law.
You must not use our Services:
for unlawful or fraudulent purposes;
to violate applicable laws or regulations;
to infringe intellectual property or privacy rights;
to transmit malicious software;
to interfere with the security or operation of the Services;
to impersonate another person or organisation;
to provide intentionally false or misleading information;
to harass, threaten or abuse others;
to scrape or access restricted areas of the Services unlawfully;
to use automated systems in a manner that materially disrupts or damages the Services.
We may restrict or suspend access where we reasonably believe these Terms have been materially breached.
We aim to keep our website and Services available and functioning correctly, but we cannot guarantee uninterrupted or error-free availability.
We may temporarily suspend, update or modify parts of the Services for maintenance, security, operational or technical reasons.
This does not affect any obligations we have regarding orders already accepted.
Nothing in these Terms excludes or limits rights or remedies that cannot lawfully be excluded or limited.
If you are a UK consumer, goods supplied by us must comply with the standards required under applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose and correspondence with their description.
Your statutory rights are separate from any voluntary warranty, return policy or commercial guarantee offered by Balibou™.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, we do not exclude or limit liability for:
death or personal injury caused by negligence where liability cannot lawfully be excluded;
fraud or fraudulent misrepresentation;
breach of statutory consumer rights that cannot lawfully be excluded;
any other liability that applicable law prevents us from excluding or limiting.
Where permitted by law, we will not be liable for losses that were not reasonably foreseeable when the contract was entered into.
Nothing in these Terms is intended to restrict remedies available to consumers under applicable consumer protection law.
If you use the Services for commercial purposes or in breach of these Terms, you may be responsible for losses reasonably arising from your unlawful conduct or infringement of third-party rights, to the extent permitted by applicable law.
This section does not impose liability on a consumer where doing so would be unfair or unlawful.
We may suspend or terminate your access to certain Services where reasonably necessary, including where you materially breach these Terms or use the Services unlawfully.
Termination of access does not affect rights or obligations relating to orders already entered into, refunds, intellectual property, liability, privacy or any other provisions intended to survive termination.
If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.
If we do not immediately exercise a right under these Terms, this does not mean that we have waived that right.
These Terms, together with our Privacy Policy, Returns & Refund Policy and any other policies expressly incorporated into them, form the agreement governing your use of the Services and purchases from Balibou™.
You may not transfer your contractual rights or obligations in a way that would prejudice our legitimate interests without our consent, except where applicable law gives you the right to do so.
We may transfer our rights or obligations where reasonably necessary for our business, provided this does not reduce your consumer rights.
These Terms are governed by the laws applicable to KERVENS ETIENNE in the jurisdiction where our business is established, subject to mandatory consumer protection laws that apply to you.
If you are a consumer in the United Kingdom, nothing in these Terms deprives you of any mandatory protections available to you under UK consumer law.
You may also have the right to bring proceedings in the courts available to you under applicable consumer law.
We may update these Terms from time to time to reflect changes to our Services, business practices or applicable laws.
The most current version will be published on this page with an updated “Last updated” date.
Changes will not retrospectively remove rights that have already arisen under an existing order.
Where required by law, we will provide appropriate notice of material changes.
If you have any questions about these Terms, please contact us:
Balibou™
Legal business name: KERVENS ETIENNE
Email: contact@balibou.com
