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The website balibou.com is operated by:
Trading as Balibou™
Business structure: Sole Trader registered in France
Email: contact@balibou.com
Customer enquiries are normally answered within 1–2 business days.
This website is powered by:
Shopify International Limited
The Sidings, 4th Floor
Grand Canal Quay
Dublin D02 E7K8
Ireland
Shopify provides the ecommerce infrastructure used to operate our online store.
Unless otherwise stated, the content available on this website, including text, photographs, videos, graphics, branding, logos, designs and website elements, is owned by Balibou™ or used with the permission of the relevant rights holder.
You may not reproduce, distribute, modify or commercially exploit any part of the website without prior written permission, except where permitted by applicable law.
Balibou™ processes personal information in connection with orders, delivery, customer service, website operation, security and, where permitted, marketing activities.
For full information about the personal data we collect, how it is used and your rights, please see our Privacy Policy.
For privacy-related enquiries or to exercise your data protection rights, please contact:
UK customers may also have the right to raise a complaint with the Information Commissioner’s Office (ICO).
Our website uses cookies and similar technologies that are necessary for the operation of the store.
We may also use analytics and advertising technologies where permitted and, where required, subject to your consent.
You can manage your preferences through the cookie settings available on our website.
Purchases made through this website are subject to our:
These documents are available through the footer of our website.
Orders are dispatched from a fulfilment centre located outside the United Kingdom.
Our current estimated delivery time to the UK is:
5–8 business days
unless otherwise stated during checkout.
Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control.
Any delivery charges payable by the customer will be clearly displayed before the order is placed.
For UK orders, the price and any applicable charges will be displayed before you complete your purchase.
Customers should not be required to pay unexpected import charges upon delivery where taxes and duties have been prepaid as part of our fulfilment arrangement.
You should only keep this sentence if your supplier/agent has confirmed that UK VAT/import charges are actually handled before delivery.
Balibou™ offers:
Free returns within 30 days of delivery.
Eligible customers will receive a prepaid return shipping label.
This voluntary 30-day policy is in addition to statutory consumer rights.
UK customers purchasing online generally have a legal right to cancel qualifying orders within 14 days of receiving their goods, subject to applicable exclusions.
Full details are available in our Returns & Refund Policy.
Balibou™ products are intended for children aged:
3 years and over.
Warning: Not suitable for children under 3 years where small parts are present.
Products supplied to customers in Great Britain must comply with the applicable product safety requirements.
Where the relevant conformity requirements are met, toys may currently be placed on the Great Britain market using CE or UKCA marking. UK government guidance confirms continued recognition of CE marking for toys in Great Britain.
Documentation relating to product conformity may be requested by contacting:
Do not write in the UK version:
“Tested to EN 71-1, EN 71-2 and EN 71-3”
unless you have the actual test reports for the exact Balibou model/SKU you are selling.
The same applies to:
“complies with UK Toy Safety Regulations”
You should only make that statement once the supplier documentation and your role in the UK supply chain have been checked.
This matters because UK toy rules impose specific obligations on manufacturers/importers, including conformity assessment, safety documentation and declarations of conformity.
Nothing in our policies limits any consumer rights that cannot legally be excluded.
For more information about cancellations, refunds, faulty products and returns, please refer to our Returns & Refund Policy and Terms of Service.
These legal notices and any contract between you and Balibou™ are subject to the law applicable to our business, while preserving any mandatory consumer protections that apply to UK customers.
Nothing in these terms removes any legal rights a UK consumer may have under applicable UK consumer law.
Dernière mise à jour : 5 août 2026
